Security & Privacy
The only personal information we collect within this website is your order details (excluding credit or debit card information) when an order is placed, or your name and email address if you join our email mailing list.
The Feather Company will never share your details with a third party and will only contact you with regards to your order(s) or with promotional emails if you have specifically joined our email mailing list.
Session cookies (with a short life span) are used on this shopping site to keep track of the contents of your shopping cart and to remember your details during the checkout process. The cookie itself does not hold any personal information, just a unique reference to that information on our servers. If you turn off cookies, you may not be able to use this site fully.
Security is a significant concern for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted.
The Feather Company use Protx to process credit and debit card transactions. We do not store your credit card details on our servers at any time.
The following information is taken from the Protx support website:
All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.